Terms and Conditions

PAYMENT

Payment can be made with credit, debit card or Paypal using our secure payment site, or use our order hotline 01908 641966 between 10am - 3pm Monday - Friday.  If you wish to make payment by post using either a cheque or postal order then please contact us.  Please note that we only accept GB sterling currency.  All prices shown are inclusive of VAT

VALVES/WARRANTIES

We cannot accept liability for valves which are operated outside the manufacturer's operational limits or any breakages or valve failure due to incorrect bias voltage or component/amplifier failure.  It will be the buyers responsibility to ensure all possible safety measures are adhered to whenever working with high voltage equipment.  Mike Hill Services can fit valves for you and refer you to our service/repair page.

WARNING

1. All valves must be fitted by a qualified technician
2. BIASING/FITTING VALVES:  When replacing valves the amplifier must have the bias voltage checked/adjusted by a qualified technician*.  Output valves must be monitored when being replaced to ensure correct operation.  MHS cannot accept liability for valves that are not correctly fitted by non-qualified technician.
3. AMPLIFIER:  Should always be fully disconnected from the mains electricity supply before attempting to fit any valves.  PLEASE NOTE that hazardous voltage may still be present within amplifiers even when disconnected from the mains electricity supply for a long period of time.

* MHS fit bias valves purchased from Mike Hill Services.  Please phone/email for further information

RETURNS

If a valve turns out to be defective, a full refund or replacement will be given once the item is returned and provided the item is in its 'from new' condition other than the defect.  The following procedure applies:

• Mike Hill Services must be notified immediately
• The defective item must be returned within 7 days of contacting Mike Hill Services
• It will be the buyer's sole responsibility to cover all postage and packaging for the returned item

If within 7 days of purchase you wish to return a valve purchased in error then we will exchange or refund the item provided the item has not been used and is in its 'from new' condition.  Valves that show any evidence of logo discolouration, base score or scratches cannot be replaced.  Please follow the above procedures.

DELIVERY

VALVE ORDERS

• Orders placed before 3pm (Monday - Friday) will be dispatched the same day (subject to availability)

LEAD ORDERS

• Orders will be dispatched within 1 - 2 working days (subject to availability)

B.I.S. BOX ORDERS

• Orders will be dispatched within 1 - 2 working days (subject to availability)

TARIFF - Royal Mail

Economy 1 - 5 days                                                                             from  £3.50

UK Royal Mail First class 1 - 2 days                                                  from  £4.65

UK Guarantee next day (excluding Saturday & Sunday)                                                from  £8.70

Airmail - Europe economy                                                                 from  £6.63*

International Signed for - Europe                                                    from  £10.50*

International Signed for - Rest of the world                                   from  £20.00*

*  FOR LARGE ORDERS ( more that 10 x valves, 2 x BIS boxes & 2 x guitar leads) EMAIL FOR CONFIRMATION OF DELIVERY CHARGES

Pick-up from workshop BY APPOINTMENT ONLY - if this option is selected we will email when order is ready asking you to call to arrange a convenient time for collection

CONTACT US

If you require any further information or have any questions please email mhs.info@btinternet.com.  We will be more than happy to answer any of your queries

PRIVICY POLICY

We do not store credit card details nor do we share customers details with any Third party

COMPANY DETAILS

VAT Registration number 745 660 810